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DEPLOYMENT METHODOLOGY

JASK leverages a 3-phased approach to ensuring the customer goals are fully understood and achieved during the implementation of the JASK ASOC platform.

JASK will assign a Technical Account Manager to partner with you ensure your organization gets the maximum benefit from the ASOC platform.

Design, Implement & Sustain

  • Design - This phase is designed to understand the customers environment and goals for ASOC platform. JASK conducts a Design Workshop with the customer to fully understand their long and short-term goals.
  • Implementation - This phase consist of weekly check points to guide the customer through implementation, training and integration into the customers current security ecosystem.
  • Sustainment - a JASK Technical Account Manager is available via our Hive Slack channel to answer your questions or provide product support. Weekly check ins are designed to ensure you get the most out of your investment in JASK.

THE HIVE

JASK believes in allowing customers to communicate with our employees, and each other, in an easy and effective manner, thus JASK created the HIVE.

Hosted in its own SLACK instance, the HIVE contains JASK employees, partners, and customers. Every user is hidden, meaning that unless a user is active on the public channels (News, Updates, Security-Scraper, etc.) then they can just soak in information. At the same time, private channels linked to a customer’s team allow for real time questions and answers by their dedicated Technical Account Manager.

JASK Support Team

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