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The VEEVA Story

Customer Care at JASK

JASK is devoted to provide the best customer care program in the industry.

This can only be accomplished through dedicating time, providing awareness, and creating a community that streamlines questions to provide answers. For our JASK customers, we commit to weekly check ins, sharing our latest threat research, and allowing access to JASK’s Hive community.

THE HIVE

JASK believes in allowing customers to communicate with our employees, and each other, in an easy and effective manner, thus JASK created the HIVE.

Hosted in its own SLACK instance, the HIVE contains JASK employees, partners, and customers. Every user is hidden, meaning that unless a user is active on the public channels (News, Updates, Security-Scraper, etc.) then they can just soak in information. At the same time, private channels linked to a customer’s team allow for real time questions and answers by their dedicated Technical Account Manager.

JASK CUSTOMIZATIONS

The JASK ASOC platform is designed to be the single pane of glass every security team has dreamt of.

In order to really get it right, we work closely with the team to understand analyst workflows, identifying which pivots take place and where in the process they happen. This means we create custom integrations to meet your needs. We already have a rich Tech Alliance community, along with an even larger Integrations and Enrichments community available today! Don’t see your tech provider, Just Ask!

SPECIAL OPS

JASK Special Ops provides customers with direct access to industry experts empowering our customers with a highly qualified cyber threat hunt team.

The Special Ops team leverages the latest tactics, techniques and procedures to ensure our customers have the firepower they need to defend their networks. JASK Special Ops is a force multiplier for your team!

TRAINING

The JASK ASOC training program consists of self-paced courses designed to allow you to learn at your own pace and schedule.

Courses are built to enable the customer to understand all aspects of the product from navigating the user interface through investigations and hunting. JASK is committed to empowering our customers with the best learning experience that is customized to fit your schedule.

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