Customer Care at JASK
This can only be accomplished through dedicating time, providing awareness, and creating a community that streamlines questions to provide answers. For our JASK customers, we commit to weekly check ins, sharing our latest threat research, and allowing access to JASK’s Hive community.
Hosted in its own SLACK instance, the HIVE contains JASK employees, partners, and customers. Every user is hidden, meaning that unless a user is active on the public channels (News, Updates, Security-Scraper, etc.) then they can just soak in information. At the same time, private channels linked to a customer’s team allow for real time questions and answers by their dedicated Technical Account Manager.
In order to really get it right, we work closely with the team to understand analyst workflows, identifying which pivots take place and where in the process they happen. This means we create custom integrations to meet your needs. We already have a rich Tech Alliance community, along with an even larger Integrations and Enrichments community available today! Don’t see your tech provider, Just Ask!
The Special Ops team leverages the latest tactics, techniques and procedures to ensure our customers have the firepower they need to defend their networks. JASK Special Ops is a force multiplier for your team!
Courses are built to enable the customer to understand all aspects of the product from navigating the user interface through investigations and hunting. JASK is committed to empowering our customers with the best learning experience that is customized to fit your schedule.