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Customer Care

CUSTOMER-DRIVEN

JASK is customer-driven company devoted to providing world class service and support to our customers.

Customer Care is the single focal point to ensure customer are successfully deployed and operational throughout the full lifecycle of their JASK ASOC experience. Our Technical Account Managers will guide you through design, deployment and post-deployment support. JASK is committed to weekly check ins, sharing our latest threat research, and allowing access to the broader JASK community.

Deployment Methodology

JASK leverages a 3-phased approach to ensuring the customer goals are fully understood and achieved during the implementation of the JASK ASOC platform.

JASK will assign a Technical Account Manager to partner with you ensure your organization gets the maximum benefit from the ASOC platform.

Design, Implement & Sustain

  • Design - This phase is designed to understand the customers environment and goals for ASOC platform. JASK conducts a Design Workshop with the customer to fully understand their long and short-term goals.
  • Implementation - This phase consist of weekly check points to guide the customer through implementation, training and integration into the customers current security ecosystem.
  • Sustainment - a JASK Technical Account Manager is available via our Hive Slack channel to answer your questions or provide product support. Weekly check ins are designed to ensure you get the most out of your investment in JASK.

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